FAQ

12. Question removed; this item has been resolved.

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11. Question removed; this item has been resolved.

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10. The game freezes at the “NOW CHECKING” screen. What should I do?

Issue with PlayStationR3 Real Steel Update Package

An issue is occurring with the update package released on 10/31 for the PS3 version of Real Steel. After loading the game, and then attempting to connect online, the game freezes.


As shown below, “NOW CHECKING” appears, and the game freezes.


We had announced a hold on the release of this update, but currently it is still possible to download it. We are currently in the process of taking down the problematic data and are working on a fix.

We deeply apologize for the inconvenience caused to users whose game has frozen on attempting to connect online. Once we have resolved and have a solution to the problem, an announcement will be made on both the Real Steel official site and blog. We thank you in advance for your understanding and patience as we resolve this issue.

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9. Question removed; this item has been resolved.

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8. Question removed; this item has been resolved.

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7. Question removed; this item has been resolved.

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6. How do I purchase another downloadable content item that I have already purchased in the past?

Once you have purchased a custom part from the Downloadable Content menu, further copies of the same item are not purchased through the Downloadable Content menu.
Note: After purchasing a part, the price listing for the item should read "Downloaded".

Further copies of downloadable custom parts that you have already purchased can be bought in-game using Real Steel Cash.

From the top menu, select "Assembly Mode" and then "Shop" and copies of all custom parts that have been previously downloaded will be available for purchase with Real Steel Cash from the Assembly Shop menu.

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5. Question removed; this item has been resolved.

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4. Can downloadable content for Real Steel be purchased from the PlayStationRStore?

Currently, downloadable content for Real Steel can only be purchased from the in-game DLC shop.

Select “Download Content” from the main menu in the game, and then select the part, robot set, or other content you wish to purchase from among the downloadable content.

Right now, the only content available for download from the PlayStation®Store is the Real Steel game (Trial Version and Full Version).

After purchasing content from the in-game DLC shop, make sure to download and install the content.

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3. I cannot locate Real Steal within the PlayStation®Store. How can I find it?

Locate the Real Steel game by conducting a search.

If you are in the US looking to purchase the Real Steel game from the PlayStation®Store, you may not be able to locate it at the Top page of the Newest Games section, making it difficult to find. However, you can easily locate the purchase page of the game by conducting a search for “Real Steel”.
Please conduct a search if you are having trouble manually locating the game.

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2. I can’t use the downloadable content that I purchased for the PS3 version.

It’s possible that you did not complete the download and installation process after purchasing the content.

Check the Parts List from the Parts Select screen under Download Content.

If it says “PURCHASED” next to any content, this means that after purchasing it, you didn’t  complete the download and installation of the data.

To download and install the content, select that content to go to the Download List screen. Select the content again from this screen.

*Be sure not to press the “Close” button at this point, as the download and installation has not been completed yet.

Once the download is completed, the data will automatically install.

After the installation completes, press the Return button to go back to the Download List. Press the Return button one more time to go the Parts List, where DOWNLOADED should appear for the assembly part you have purchased.

Once you confirm that DOWNLOADED appears next to the purchased item, the downloadable content will be ready to use in Assembly Mode when customizing your robot.

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1. Are there any things I should be careful about when purchasing downloadable content for the PS3 version?

When purchasing downloadable content for the PS3 version, make sure that you fully download and install the downloaded data.

After selecting Downloadable Content and purchasing content from the shopping cart, a screen will appear showing that the purchase has been completed.

However, at this point, the data has not yet been downloaded or installed, so you won’t be able to use it in the game just yet. In order to download and install the content, select the purchased content from the Purchase Complete screen. *Be sure not to press the “Close” button at this point, as the download and installation has not been completed yet.

Once the download is completed, the data installation will automatically begin.

After the installation completes, press the Back button to go back to the Purchase  Completion screen. Press the Back button one more time to go the content list, where  DOWNLOADED should appear for the content you have purchased.

Once you confirm that DOWNLOADED appears next to the purchased content, the  downloadable content will be ready to use in Assembly Mode when customizing your robot.

*Images are from the Real Steel game.