FAQ

12. When I select a tech move to purchase from “MOVE” at the in-game store (under “DOWNLOAD CONTENT”), the game takes me to the purchase screen for a different tech move. How can I prevent this from happening?

This issue can be avoided by performing the following.

Select DOWNLOAD CONTENT -> OTHER -> FREE PACKAGE 4, and then download FREE PACKAGE 4.

We deeply apologize to any users who may have experienced the above issue.
Please follow the above to prevent this issue from happening in the future.

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11. The game freezes when I press the triangle button over a Tech Move at the in-game store. How can I avoid this?

This issue can be avoided by performing the following.

>From the game's menu, select DOWNLOAD CONTENT -> OTHER -> FREE PACKAGE 4, and then download FREE PACKAGE 4.
This will prevent the game from freezing in the above situation.

We deeply apologize to any users who may have experienced the above issue.
Please follow the above to prevent this issue from happening in the future.

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10. The game freezes at the “NOW CHECKING” screen. What should I do?

Issue with PlayStationR3 Real Steel Update Package

An issue is occurring with the update package released on 10/31 for the PS3 version of Real Steel. After loading the game, and then attempting to connect online, the game freezes.


As shown below, “NOW CHECKING” appears, and the game freezes.


We had announced a hold on the release of this update, but currently it is still possible to download it. We are currently in the process of taking down the problematic data and are working on a fix.

We deeply apologize for the inconvenience caused to users whose game has frozen on attempting to connect online. Once we have resolved and have a solution to the problem, an announcement will be made on both the Real Steel official site and blog. We thank you in advance for your understanding and patience as we resolve this issue.

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9. After downloading the latest downloadable content package, my game stopped working properly. What should I do?

From 2am to 6am on 2/15 (PST), an issue occurred with the latest download package for the Xbox 360 version of the game.
However, the issue has been resolved. We apologize for any inconvenience caused by this.

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8. Was the PS3 version of Real Steel released in more regions?

Real Steel was released in several new regions starting from 12/21.
New countries are listed below.


  • Croatia
  • Germany
  • India
  • Israel
  • Kuwait
  • Saudi Arabia
  • South Africa
  • Turkey
  • UAE

Additionally, release preparations are in progress for the following 11 countries,
with official release in these countries to follow individually as each is ready.


  • Bulgaria
  • Romania
  • Hungary
  • Slovakia
  • Bahrain
  • Lebanon
  • Oman
  • Qatar
  • Malta
  • Iceland
  • Cyprus

This region expansion will allow PS3 users of the game to battle online against more users than was previously possible.

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7. I'm using the Xbox 360, and for some reason am unable to download content. What should I do?

Real Steel was recently released in several new regions, and this process caused a malfunction with downloadable content on the Xbox 360 version of the game.
We are currently in the process of addressing this issue to allow content to be downloaded again.
We are very sorry for the inconvenience. The Real Steel game home page will be updated once the issue has been resolved.
We thank you in advance for your understanding and patience as we work towards resolving the issue.


Update: The above issue involving downloadable content was resolved on 12/16.
We apologize for any inconvenience caused by this.

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6. How do I purchase another downloadable content item that I have already purchased in the past?

Once you have purchased a custom part from the Downloadable Content menu, further copies of the same item are not purchased through the Downloadable Content menu.
Note: After purchasing a part, the price listing for the item should read "Downloaded".

Further copies of downloadable custom parts that you have already purchased can be bought in-game using Real Steel Cash.

From the top menu, select "Assembly Mode" and then "Shop" and copies of all custom parts that have been previously downloaded will be available for purchase with Real Steel Cash from the Assembly Shop menu.

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5. What will be updated in the PS3 version patch?

The methods for audio output have been revised, and some game adjustments have been made to improve accessibility.


Release Dates:

  • North America: November 17th, 16:00
  • Europe: November 18th, 00:00 GMT
  • Japan: November 28th, 07:00 GMT

Summary of Content:

  • * Audio output methods changed to address problems seen with some TVs when connected via HDMI.
  • * Additional information added to the help text explaining some trophy unlock conditions.
  • * A playable tutorial has been added to help players learn the rules and controls.
  • * Skill point amounts earned in a match have been rebalanced.
  • * Opponent A.I. has been rebalanced.
  • * In-game cash amounts earned in a match have been rebalanced.
  • * Repair costs have been rebalanced.
  • * Fixed how the game handles unavoidable attacks.
  • * The difficulty of the knockdown recovery mini-game has been rebalanced.


Note: Matches between regions will be temporarily unavailable due to the differences in release dates between different regions.


Please note that this patch will be released on separate dates in North America, Europe, and Japan.
Players in regions that have already received the patch will not be able to participate in matches against players in regions
where the patch has not yet been released.
This temporary problem will be resolved once the patch has been released in all regions.
We apologize for the inconvenience.

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4. Can downloadable content for Real Steel be purchased from the PlayStationRStore?

Currently, downloadable content for Real Steel can only be purchased from the in-game DLC shop.

Select “Download Content” from the main menu in the game, and then select the part, robot set, or other content you wish to purchase from among the downloadable content.

Right now, the only content available for download from the PlayStation®Store is the Real Steel game (Trial Version and Full Version).

After purchasing content from the in-game DLC shop, make sure to download and install the content.

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3. I cannot locate Real Steal within the PlayStation®Store. How can I find it?

Locate the Real Steel game by conducting a search.

If you are in the US looking to purchase the Real Steel game from the PlayStation®Store, you may not be able to locate it at the Top page of the Newest Games section, making it difficult to find. However, you can easily locate the purchase page of the game by conducting a search for “Real Steel”.
Please conduct a search if you are having trouble manually locating the game.

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2. I can’t use the downloadable content that I purchased for the PS3 version.

It’s possible that you did not complete the download and installation process after purchasing the content.

Check the Parts List from the Parts Select screen under Download Content.

If it says “PURCHASED” next to any content, this means that after purchasing it, you didn’t  complete the download and installation of the data.

To download and install the content, select that content to go to the Download List screen. Select the content again from this screen.

*Be sure not to press the “Close” button at this point, as the download and installation has not been completed yet.

Once the download is completed, the data will automatically install.

After the installation completes, press the Return button to go back to the Download List. Press the Return button one more time to go the Parts List, where DOWNLOADED should appear for the assembly part you have purchased.

Once you confirm that DOWNLOADED appears next to the purchased item, the downloadable content will be ready to use in Assembly Mode when customizing your robot.

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1. Are there any things I should be careful about when purchasing downloadable content for the PS3 version?

When purchasing downloadable content for the PS3 version, make sure that you fully download and install the downloaded data.

After selecting Downloadable Content and purchasing content from the shopping cart, a screen will appear showing that the purchase has been completed.

However, at this point, the data has not yet been downloaded or installed, so you won’t be able to use it in the game just yet. In order to download and install the content, select the purchased content from the Purchase Complete screen. *Be sure not to press the “Close” button at this point, as the download and installation has not been completed yet.

Once the download is completed, the data installation will automatically begin.

After the installation completes, press the Back button to go back to the Purchase  Completion screen. Press the Back button one more time to go the content list, where  DOWNLOADED should appear for the content you have purchased.

Once you confirm that DOWNLOADED appears next to the purchased content, the  downloadable content will be ready to use in Assembly Mode when customizing your robot.

*Images are from the Real Steel game.